Support

vyb by unyfo, inc. · findvyb.com

Need help? Email us at support@findvyb.com — we respond within 1 business day.

Contact Us

General support: support@findvyb.com

Billing & subscriptions: billing@findvyb.com

Privacy & data requests: privacy@findvyb.com

Legal notices: legal@findvyb.com

unyfo, inc.

2389 Main St., STE 100

Glastonbury, CT 06033, USA

Account

How do I sign up?

Download the vyb app on the App Store or Google Play, or visit findvyb.com/signup. You can create an account with your email address, Google, or Apple.

I forgot my password. How do I reset it?

On the login screen, tap Forgot password? and enter your email. You'll receive a reset link within a few minutes. Check your spam folder if it doesn't arrive.

How do I delete my account?

Go to Profile → Settings → Delete Account. This permanently removes all your data within 30 days. If you have an active subscription, cancel it first to avoid future charges.

How do I export my data?

Go to Profile → Settings → Export My Data to download a complete JSON copy of your account data. This satisfies GDPR right-of-access and CCPA portability requests.

Billing & Subscriptions

What plans are available?

vyb offers three tiers: Free (one-time 50 VYB Coins), Pro (1,500 VYB Coins/month), and Elite (3,000 VYB Coins/month). VYB Coins are consumed by AI actions across all features.

How do I upgrade or change my plan?

On the web app at findvyb.com/billing, select the plan you want and follow the checkout flow. Upgrades take effect immediately.

How do I cancel my subscription?

Go to Billing → Manage Subscription on the web app and click Cancel. If you subscribed in the app, cancel in your App Store or Google Play subscription settings instead. You keep access until the end of your current billing period. No cancellation fees.

I was charged unexpectedly. What do I do?

Email billing@findvyb.com with your account email and the charge amount. We'll investigate and issue a refund if appropriate, typically within 2–3 business days.

Do you offer refunds?

We offer refunds on a case-by-case basis within 7 days of a charge. Contact billing@findvyb.com.

VYB Coins & AI Features

What are VYB Coins?

VYB Coins are your AI action budget. Each AI feature (profile analysis, opener generation, conversation analysis, etc.) costs a set number of coins. Free users get 50 coins as a one-time grant. Paid subscribers receive a monthly allowance that refreshes each billing period.

My VYB Coins ran out. What can I do?

Upgrade to a higher plan at findvyb.com/billing to get a larger monthly allowance. If you're already on Elite, your coins refresh at your next billing renewal.

The AI analysis seems wrong or low quality. What should I do?

AI outputs are probabilistic and not always perfect. Try providing more context (a fuller bio, clearer photo) and regenerate. If the quality is consistently poor, email support@findvyb.com with an example so we can investigate.

Is my uploaded content private?

Yes — always. Photos, screenshots, and conversation text you upload are strictly private and are only used to generate your personal analysis. We do not share, sell, or display your content. See our Privacy Policy for full details.

VYB Orb (Android)

What is the VYB Orb?

A small floating button that sits on top of Hinge, Tinder, Bumble, WhatsApp, Instagram and your other chat apps. Tap it in any chat and pick Openers, Reply or Analyse — VYB reads the conversation and writes suggestions in five tones without you leaving the app. It's optional; every other VYB feature works without it.

How do I turn on the Orb?

In the VYB app, open the Orb tab. Turn on the VYB Accessibility Service, allow Display over other apps, then tap Launch Orb. Open any chat and tap the Orb.

Why does the Orb need Accessibility access? Is it reading my phone?

Accessibility access is how the Orb reads the conversation you ask about and puts the reply into the message box. It only takes a screenshot when you tap the Orb, and only sends it (with the visible text) to VYB when you tap an action. It doesn't log what you type, doesn't read passwords, doesn't record your screen and never sends messages for you. Full details are in section 6 of our Privacy Policy.

How do I turn the Orb off?

Go to Android Settings → Accessibility → VYB and switch it off. You can also remove Display over other apps in Settings → Apps → VYB.

The Orb disappeared or stopped working.

Some phones (especially Samsung, Xiaomi, OnePlus and Oppo) turn off accessibility services or close background apps to save battery. Check that VYB is still on in Settings → Accessibility, set VYB's battery usage to Unrestricted, then tap Launch Orb again in the app.

The reply didn't appear in the message box.

Some apps don't allow text to be inserted. When that happens VYB copies the reply to your clipboard — long-press the message box and tap Paste.

Technical Issues

The app isn't loading. What should I do?

Try refreshing the page or force-closing and reopening the app. If the issue persists, check findvyb.com for any status notices or email support@findvyb.com.

I can't sign in with Apple or Google.

Make sure your device allows the relevant sign-in method. On iOS, go to Settings → Privacy & Security → Sign in with Apple and confirm vyb is listed. If the problem continues, try signing in with your email and password instead, or email support@findvyb.com.

I found a bug. How do I report it?

Email support@findvyb.com with a description of the issue, the steps to reproduce it, and your device/browser. Screenshots are helpful.

Still need help?

Email support@findvyb.com and we'll get back to you within 1 business day. Please include your account email address so we can find your account quickly.